Technical support
If case of any issues, please send us a detailed description (and screenshots,
if available).
Also, to provide us more information about the issue, please follow these steps:
| 1. Reproduce the issue if possible |
WorkTime Corporate
WorkTime Server, WorkTime Administrator
If you can reproduce the error, then in the Options | Miscellaneous set
Log Level to 4, restart WorkTime and reproduce the error. This will add
more information to the log.
WorkTime Professional/Home
If you can reproduce the error, then in WorkTime Options tab Miscellaneous
set Log Level to 4, restart WorkTime and reproduce the error. This will
add more information to the log. |
| 2. Send us your settings and log files |
WorkTime Corporate
WorkTime Server, WorkTime Administrator
Menu Help | Maintenance | Open log folder - email us all files from this
location.
WorkTime Client
Download and run client tool
(run this application right on the client computer or in the Terminal Session
screen). Email logs to us.
WorkTime Professional/Home
Menu Help | Maintenance | Open log folder - email us all files from this
location. |
3. Send us information about your system configuration
|
To automatically collect information about your system configuration,
download and unpack SysRep (45K) to the
WorkTime folder, and run sysrep.exe Then send us produced sysrep.txt file
(more info). |
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