With RequestCommander
you can collect information quickly:
-user details (name, e-mail) and mail text can be
filled automatically;
-files, OutlookExpress mails can be "dragged
an dropped";
-mail also can be pasted from clopboard.
Quick
answer
If user gives you
his request number you can simply search in request
list by request number.
If user doesn't know his request number then you
can find needed request by name, e-mail, phone.
Reminder
With reminder function
you will never forget about important things..