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| Premium Support service allows you to resolve a problem or get an answer in a very short period of time. The personal contact with a technical support employee or a developer gives you a way to describe your problem or need and get the most qualified and prompt answer or solution. Will you need specific help with setup, deployment or want to request a custom feature or improvement (e.g. add custom report, specific adaptation for your environment, etc) - Premium Support service will provide you with the prompt and effective solution. Besides e-mail, Premium Support service offers the following methods of technical support: 1. Phone support. You can contact us by the toll-free number in the USA/Canada or request a call back. The phone support is available 8am-6pm PST. 2. Support via Instant Messages - ICQ, Windows or MSN Messenger, Skype. Please specify the date, time and type of Instant Messages system where we can contact you. 3. Support via Remote desktop connection allows the technical support employee to remotely connect to your computer and configure the system or solve a problem together with you. Please specify date, time and way to contact you for establishing the remote connection Pricing
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